Service terms

• There is no obligation on our quotations. Please verify any prices and availability at the time of booking.
• The booking is only official when we receive the specified deposit amount.
• Deposits are non-refundable.
• Our management reserves the right to refuse our service at any given time.
• The card holder is responsible for any misbehaviour of his or her guests. This does not remove the obligations on the individual(s) who took the action.
• We have a no food and no smoking policy in all of our vehicles.
• If the vehicle, after the service is unreasonably unclean, soiled or muddy the management may reserve the rights of implementing the charges accordingly.
• Any deliberate damage caused by the customer will be reported to the police and charges will be made with the necessary authority.
• Any damage, extra time will be charged immediately on the credit card which we hold on file.
• There is a minimum cleaning charge of £100.00 applicable for sickness (i.e. vomiting) in the vehicle; the customer shall inform the driver if sickness (i.e. vomiting) is likely to happen, the driver can only take action if the safety of the vehicle or passengers is not at risk. Informing the driver does not mean that the charges may not apply.
• For law and safety reasons customers shall not stretch their arms, legs, head or any part of their body out of the windows.
• Children must be companied by an adult at least 18 years of age, for health and safety reasons.
• The amount of luggage should be confirmed in booking, according to vehicle type.
• The booked pickup address, the destination and the route, must be accessible for the type of vehicle the customer hires. If the location or the route cannot be accessed because of traffic signs or physical restrictions, or may danger the safety of vehicle or passengers, the driver reserves the right at any time to arrange an alternative route, or location to pickup or drop off the customers.
• Additional passengers will incur extra charges. These charges may vary from £5 to £20 and upwards per person-per hour. The addition of passengers may not always be an option. Capital Limo should be informed in advance regarding any extra passengers, in this unlikely event the driver may refuse extra passengers if it is not confirmed, this is for safety reasons.
• Reduction in the number of passengers and alterations to the journey will not justify the customer for refund or reimbursement, as the resources are allocated for the original booking.

Cancellation and breakdowns

• We have a large fleet of vehicles and all are kept at high standards, however breakdown, accidents, road closures and traffic related delays are inevitable.
  
  
• If the vehicle is late or has broken down or any traffic related delays, this will not justify the client for a refund as alternative arrangements would be made to send out a replacement vehicle. If the alternative vehicle is not available then a full refund will be made to the customer and Capital Limo accepts no other responsibility or liability for any costs either direct or indirect arising from the cancellation.
  
  
• Cancellation fee within 3 days period of booking is 100% of the full booking price.
  
• Cancellation fee within 3 weeks period of booking is equal 50% of the booking price.
• Capital Limo is not responsible for any un-foreseeable event that may happen during the journey to customers, vehicles, drivers, entertainers or members of the public.

Capital Limo reserves the right to update the terms and conditions at any time.